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Opencart Helpdesk System

Opencart Helpdesk Module:

Opencart Helpdesk module provides the support to their customers. Help-desk builds on the definition to serve their customers by creating a powerful ticket management platform that allows you to centralize all tickets with ticket status, priority, types and many more. We can easily increase the productivity by automating our ticket management via SLA, Events & Triggers, Ticket Rules etc. Helpdesk enables the support with the web, email.


Demo AdminDemo Front   Buy Now From Store

Note:- Try Admin and Front end demo in separate browser.

Opencart Help Desk System

Customer Login Details:
User name: demo@webkul.com
Password: demo
Admin Login Details:
User name: demo
Password: demo

FEATURES


Allow split thread as new ticket.

Allow split thread
as a new ticket.

Allow admin to create multiple Agents and agent level.

Allow admin to create multiple
Agents and agent level.

Allow admin to create roles.

Allow admin to
create roles.

Admin can define business hours and holidays based on SLA’s.

Admin can define business hours
and holidays based on SLA’s.

Allow admin to create support center category.

Allow admin to create
support center category.

Email tickets fetch support.

Email tickets fetch
support.

Admin can create Service level agreements (SLA).

Admin can create Service
level agreements (SLA).

Event Triggers support found.

Event Triggers
support found.

Complete and flexible ACL system.

Complete and flexible
ACL system.

Ticket Lock feature support.

Ticket Lock
feature support.

Other Opencart Help-Desk Features:

  • Working with All the Templates ( Including Responsive Themes) and source code is Open so can be easily customized.
  • Allow admin to create ticket status, ticket priority, ticket types, ticket custom field.
  • Allow admin to create customers.
  • Allow admin to create organization and manage tickets based on Organization level.
  • Allow admin to create multiple Agents and agent level.
  • Admin can create unlimited agent group.
  • Allow admin to create roles.
  • Admin can define business hours and holidays based on SLA's.
  • Allow admin to prepare responses with action.
  • Allow admin to create support center category.
  • Email tickets fetch support.
  • Reply by email.
  • Admin can create Service level agreements (SLA).
  • Complete Agents management system.
  • Event Triggers support found.
  • Ticket merge and split support found.
  • Custom fields support for tickets.
  • Complete and flexible ACL system.
  • Ticket Lock feature support.

For blog / documentation - Link

For any query or suggestion please visit our ticket support system: Webkul Support